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Refund terms for work booked through this site.
This Refund Policy applies to payments made for services requested through ioneremia.site, email, WhatsApp, phone, direct messaging, invoices, partner links, referral links, perk offers, discounted setup offers, checkout pages, or payment links connected to Ion Eremia. The work offered through this site is custom, time-based, and tied to direct handling, review, communication, preparation, reserved capacity, third-party coordination, and delivery.
When a refund is possible and when it is not
1. Refund before standard work starts
For standard-price work only, a refund may be available if you cancel before any work has started and before any service capacity has been reserved specifically for your request. Work is considered started once review, planning, research, drafting, communication handling, document analysis, setup handling, filing preparation, entity search, EIN preparation, internal processing, or any reserved service activity has begun.
2. Refund if paid standard work is not delivered
If payment is received for a standard-price service and the agreed work is not delivered at all, a refund may be issued for the undelivered service amount. This applies only where the non-delivery is on the business side and not caused by missing information, non-response, blocked access, inaccurate details, refusal to cooperate, third-party delay, government delay, processor delay, client-side delay, or client-side interruption.
3. Service-side error
If a clear error in the delivered work was caused by Ion Eremia, Ion Eremia may choose to fix the affected issue, correct the affected document or process step, or refund the affected portion of the service fee where a fix is not reasonably possible. This does not apply to errors caused by client-provided information, third-party decisions, government processing, bank decisions, payment processor decisions, platform rules, or changed client instructions.
4. No refund once custom work has started
Once custom work has started, the payment becomes non-refundable to the maximum extent permitted by law. This includes projects that are in review, in preparation, being handled, being drafted, being filed, being revised, being monitored, being communicated about, being coordinated with a third party, or otherwise actively in progress.
5. No refund after delivery
Once the agreed work has been delivered, sent, completed, filed, handed over, submitted, made available to you, or made available through a third-party platform, the payment is non-refundable to the maximum extent permitted by law.
6. Discounted setup offers and reduced-price deals
Partner offers, perk deals, referral deals, coupon-style discounts, discounted LLC setup packages, discounted C Corp setup packages, discounted EIN support, discounted banking path support, discounted payment path support, and any other reduced-price service offer are priced below the standard service path in exchange for a firm service commitment. These offers may be final sale once payment is made, work has started, documents have been prepared, third-party costs have been incurred, a filing has been submitted, or work capacity has been reserved.
7. Government fees and third-party costs
State filing fees, government fees, registered agent costs, filing service costs, address costs, payment processor fees, transfer fees, conversion costs, bank fees, courier fees, platform fees, and other third-party costs are non-refundable once incurred, paid, submitted, reserved, or passed to the relevant provider.
8. Formation, EIN, and filing delays
Filing, EIN, registered agent, address, banking, and payment-readiness timelines are estimates only. State offices, the IRS, banks, processors, platforms, compliance teams, holidays, system outages, name conflicts, missing information, or third-party backlogs can delay a project. A delay outside Ion Eremia’s direct control is not a refund reason.
9. Third-party review, approval, or outcome is not guaranteed
Many services may involve materials connected to banks, payment processors, company filing offices, marketplaces, KYC teams, compliance teams, registered agents, address providers, tax platforms, or other third parties. Their review, approval, timing, requests, restrictions, or final decisions are outside the control of Ion Eremia and are never guaranteed.
10. Client delay or missing information
If work cannot be completed or is delayed because you do not send required documents, do not reply, provide inaccurate information, change instructions repeatedly, fail verification, refuse required steps, miss deadlines, fail to sign documents, fail to pay required third-party costs, or fail to cooperate with the process, the payment remains non-refundable once work has started or once a discounted service slot has been reserved.
11. Inaccurate or changed client information
You are responsible for providing accurate and complete information. If a filing, EIN route, bank path, payment path, document package, or setup direction must be repeated, corrected, abandoned, delayed, or changed because the information you provided was inaccurate, incomplete, misleading, outdated, or later changed, no refund is owed for work already started, submitted, prepared, or delivered.
12. Partial progress or phased work
If a project is structured in stages, phases, or milestones, any phase already started, reserved, filed, submitted, prepared, coordinated, or delivered is non-refundable to the maximum extent permitted by law.
13. Change of mind is not a refund reason
Refunds are not issued simply because you changed your mind, found another provider, decided to postpone the project, no longer need the service, misunderstood the process after accepting the scope, expected faster third-party action, expected a third-party approval that was never promised, or decided not to use the delivered setup.
14. Consumer withdrawal rights where applicable
If mandatory consumer law gives you a withdrawal or cancellation right, that right is not limited by this policy. Where allowed by law, if you request that custom service work begins before the end of any withdrawal period, you may be required to pay for work already performed, costs already incurred, documents already prepared, filings already submitted, third-party costs already paid, or services already delivered.
15. Referral tracking, partner attribution, and refunds
Referral cookies, partner links, tracking records, dashboards, or partner attribution records do not create a separate refund right for the client. A partner referral or discount does not change the refund limits for discounted setup work.
16. How refund requests are reviewed
Refund requests must be sent by email with enough detail to identify the payment and project. The request may be reviewed against the payment record, invoice terms, written scope, communication history, delivery record, work status, costs incurred, client cooperation, referral or partner offer terms, cookies or tracking logs where relevant, and the stage the project had reached at the time of the request.
17. Chargebacks and payment disputes
You agree not to file an unjustified chargeback or payment dispute for work that has started, is in progress, has been reserved, has incurred costs, has been submitted, or has already been delivered. Where a chargeback or dispute is opened, Ion Eremia may pause or terminate services and may use available records, scope messages, invoice records, partner or referral tracking records, timestamps, delivery evidence, consent records, checkout records, and communication history to respond.
18. Refund method and timing
Approved refunds are normally returned to the original payment method where possible. Processing time depends on the payment provider, bank, card network, transfer provider, or platform used. Any non-refundable third-party charges, payment processing fees, conversion costs, transfer fees, filing costs, provider costs, or already-incurred costs may be deducted where permitted by law.
19. Refusal of future service after abuse
Ion Eremia may refuse future service where there is fraud, abusive communication, forged documents, false information, non-payment, unjustified chargebacks, repeated non-cooperation, compliance risk, or other conduct that creates operational or legal risk.
20. Non-waivable rights
Nothing in this policy is intended to exclude, restrict, or waive any non-waivable consumer, statutory, or legal rights that may apply under applicable law. Where a required legal rule conflicts with this policy, the required legal rule controls only to the extent required.